[Cancellation Policy]
BiFU Co., Ltd. recognizes the importance of personal information, ensures its protection, and has established the following cancellation policy in order to gain the trust of our customers. We will comply with this policy.
① About Guarantees
Rental fees do not include stain removal fees or damage costs.
We offer a kimono insurance (additional fee), but if that is not applicable, we may charge cleaning fees.
Thank you for your understanding. Depending on the condition, we may also purchase the kimono from you, so please be aware of that as well.
② About Cancellations
Cancellation fees will occur from 14 days before the reservation date
(for Shichi-Go-San and Coming of Age ceremonies, from one month prior)
1 month to 15 days before 10% of the rental fee
14 days to 8 days before 30% of the rental fee
7 days to 3 days before 50% of the rental fee
2 days to the day of 100% of the rental fee
* Applies to customers who bring in their own items or choose on the day.
* We only accept changes to your reservation in case of public transport is halted due to weather conditions such as typhoons or heavy snow, or due to factors like earthquakes.
③ About Lost Items
We will keep your lost items for 2 weeks at BiFU, but please understand that if the period exceeds, we will dispose of them.
[Cancellation Policy]
Bifuu Co., Ltd. recognizes the importance of personal information, and strives to protect it thoroughly to gain the trust of our customers. We have established the following cancellation policy and will adhere to it.
① About Guarantees
Our rental fee does not include stain removal fees or damage fees. We offer a Kimono Insurance (for an additional fee), but if that is not applicable, we may charge a cleaning fee. Thank you for your understanding. Additionally, depending on the condition, we may also purchase the kimono back from you, so please keep that in mind.
② About Cancellations
Cancellation fees will be incurred from 14 days before the reserved date
(for Shichi-Go-San and Coming-of-Age ceremonies, it is from one month prior)
1 month before - 15 days before 10% of the rental fee
14 days before - 8 days before 30% of the rental fee
7 days before - 3 days before 50% of the rental fee
2 days before - on the day 100% of the rental fee
※ This also applies to customers bringing their items or choosing on the day.
※ We only accept changes to reservations in cases where public transportation is stopped due to weather conditions such as typhoons or heavy snowfall, or due to earthquakes.
③ About Lost Items
We will keep any lost items for two weeks at Bifuu, but please understand that items exceeding that period may be disposed of.
